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Retail

The Retail industry is facing several significant challenges today, including digitization, pressure on margins and rising consumer expectations. Companies must adapt quickly to an ever-changing environment, where efficient supply chain management, business model innovation and the integration of digital technologies are key to staying competitive.

Specifically, there are many challenges to be overcome:

Customer experience: deliver seamless, personalized cross-channel customer experience
Digitalization and omni-channel: integrate physical and digital channels consistently, improving operational efficiency and customer experience
Pressure on margins: maintaining profitability in the context of strong competition and low profit margins

Supply chain management: optimize the supply chain to reduce costs and improve product availability, even in uncertain environments
Rapid adaptation to market trends: responding in a timely manner to changing consumer preferences and market trends
Sustainability: integrating sustainable practices into the management of the company to respond to the growing demand for environmental and social responsibility

Deep knowledge of the retail industry

Our specific experience in the industry allows us to offer tailor-made solutions to improve the competitiveness and operational efficiency of retail companies.

Focus on digital innovation

We support companies in the process of digitalization, integrating advanced technologies that improve both customer experience and internal efficiency.

Omni-channel approach

We help companies implement omni-channel strategies to optimize customer interaction across all touchpoints, both physical and digital.

Economic and human sustainability

Our solutions not only improve business performance, but also promote sustainable practices, both environmentally and organizationally.

Services dedicated to the Retail industry

Lenovys has gained experience, with dedicated services, supporting its clients in the following areas:

Strategy & Governance

Defining growth strategies and differentiation to address competitive pressure
Develop omni-channel strategies to improve customer interaction across all touchpoints

People & Organization

Development of managerial skills and intermediate leaders to ensure strategic alignment of the organization
Implementation of change management plans to facilitate the digital and organizational transition

Innovation & R&D

Implementation of innovative technologies to improve operational efficiency and customer experience
Using advanced analytics and AI solutions to personalize offerings and optimize decision-making

Sales & Go to Market

Definition of go-to-market strategies for new products and services, optimizing time to market and positioning

Operation & Supply Chain

Supply chain optimization to reduce costs and improve inventory and supply management
Improvement of logistics processes, with the adoption of automation and predictive stock management technologies

AI & Digital Change

Integration of digital platforms and e-commerce systems to optimize sales management and customer interaction

Industry
Case Studies

Retail – Supply chain

Leroy Merlin – Change Management (IT transformation)

Lenovys’ services are divided into
6 competence centers

Strategy & Governance

To articulate the corporate vision, translate it into a clear and shared strategy and create governance systems to execute the strategy successfully and quickly.

Office & Operations

Improve the efficiency and effectiveness of business processes both in the factory and in offices while taking care of people’s well-being.

People & Organization

Develop the full potential of people and grow the organization to ensure maximum agility and effectiveness.

Innovation & R&D

Develop successful new products and services while reducing development time and total lifecycle cost.

Sales & Go to Market

Develop the best ways to reach target markets and maximize the business performance of existing products.

AI & Digital Change

To direct and guide the strategies for the adoption of digital technologies. Develop people's key mindsets, skills and habits to maximize the benefits of digitization.